Code Support Policy
This policy explains how PSN:B2B reviews reported PlayStation Store code issues, what evidence partners must provide, and when a replacement, refund, or account credit may be considered.
Effective since: 2026-01-18
Last updated: 2026-07-17
1) Scope
The supported public path is the authenticated business account, regional catalog, account funding, and web order flow. No public self-service API contract or working public /api/v1 endpoint is published on this site. Current purchasing uses the authenticated web account and store flow.
2) Claim window
Claims should be submitted within seven (7) calendar days from the moment the code is delivered or made available in the partner account. Late claims may be declined unless PSN:B2B can independently confirm that the issue originated before delivery or from a PSN:B2B system, catalog, or allocation error.
3) What PSN:B2B can review
PSN:B2B can review invalid or non-activating codes, wrong region or wrong denomination delivered by PSN:B2B, corrupted or incomplete electronic delivery, and already-redeemed reports. Wrong-region purchases caused by partner or end-customer selection are handled separately and do not create an automatic refund or exchange right.
4) Evidence required
Specify order references, statuses, delivery timestamps, code retrieval records, and reconciliation ownership. Document how your team will retain the customer error, attempted redemption time, account region, and order evidence.
5) How to order and keep usable records today
The existing web workflow already covers the decisions an integration would need to preserve. Keep those controls visible instead of designing around an unconfirmed interface. Choose the PlayStation Store region, currency, denomination, and quantity from the live catalog. Fund and place the order through the authenticated account flow; do not assume stock or timing before confirmation. Keep the order ID, delivery timestamp, account region, and any code-support evidence with the buyer record.
6) Region mismatch
PlayStation Store codes are region locked and should be redeemed only on a PSN account registered to the matching region. If the wrong region was ordered by the partner or their buyer, PSN:B2B may assist but cannot guarantee a refund or exchange. If PSN:B2B delivered a different region or SKU than ordered, the case may qualify for replacement, refund, or account credit when evidence supports it.
7) Already-redeemed reports
Document how your team will retain the customer error, attempted redemption time, account region, and order evidence. If evidence supports compromise before delivery, a replacement, refund, or account credit may be provided. If evidence points to redemption after delivery or after dashboard reveal, PSN:B2B may decline the claim.
8) Resolution timing
Straightforward claims are reviewed after all required evidence is received. Complex cases, including multi-code disputes, timing conflicts, and already-redeemed investigations, may require additional verification and therefore more time.
9) Abuse prevention
PSN:B2B may limit, suspend, or refuse support where it identifies suspicious, fraudulent, repeated, or abusive claim patterns. Decisions are based on available evidence, delivery records, account activity, and the policy conditions applicable to the affected order.
10) How to submit a claim
Open a support ticket through the registered PSN:B2B account. Select the relevant topic, include all evidence listed above, and reference the affected order ID. Claims are reviewed through the registered account support channel.
Claim preparation
Prepare a code case like a reseller operations file
A code issue is easier to review when the commercial order, delivered SKU, account region, redemption attempt, and delivery record are tied together before the ticket is opened.
Evidence that usually makes the first review useful
Keep the case focused on the affected PlayStation Store code. Do not send customer passwords or unrelated personal data.
- Order and delivery recordsSpecify order references, statuses, delivery timestamps, code retrieval records, and reconciliation ownership.
- Redemption contextAttach the exact PlayStation Store error text or screenshot, the attempted redemption time with timezone, and the buyer PSN account region.
- Delivery timelineKeep the order ID, delivery timestamp, account region, and any code-support evidence with the buyer record.
- Business case separationSeparate buyer-selected wrong-region orders from cases where PSN:B2B may have delivered a different region, denomination, or damaged electronic delivery.
Use the right route before escalating
Engineering should begin only after PSN:B2B provides a verified base URL, authentication model, endpoint and error schemas, limits, webhook rules, support boundary, and change policy. Until then, the web account is the operational source of truth.
Limits of code-support review
This policy does not create an automatic refund or exchange for every reported issue. PSN:B2B reviews the available evidence, delivery records, account activity, and the policy conditions that apply to the affected order.
Code support
Code support for PSN resellers that need evidence-based claim handling
This solution is for B2B resellers that need a practical way to handle invalid-code, already-redeemed, wrong-region, and delivery-related reports.
Open supportIntegration statusWholesale PSN gift card supplier for resellers and business buyers