PSN:B2B Business Terms of Sale

CLOUDWAY DIGITAL TRADING LIMITED, a company incorporated in Hong Kong, is the operator of psnb2b.org and the seller under these Terms. Its Business Registration Number is 80722519 and Company Registration Number is 3814901. Its registered office is Unit 1501, 15/F, Wing Tuck Commercial Building, 177-183 Wing Lok Street, Sheung Wan, Hong Kong. Corporate correspondence: [email protected]. Order and support correspondence: [email protected] or https://psnb2b.org/support.

In these Terms, "Company", "we" and "us" mean CLOUDWAY DIGITAL TRADING LIMITED. "PSN:B2B" is our service brand, not a separate contracting entity. "Buyer" and "you" mean the person or business identified as the buyer in the accepted order. "Code" means the region-specific digital PlayStation Store code described in that order.

The service is intended for business procurement and resale. A person acting for a business must have authority to bind it. Merely registering an account, calling a purchase B2B or using a business email does not remove any consumer protection that mandatorily applies to the actual transaction. Where we cannot lawfully supply you or the stated purpose is outside the accepted scope, we may decline a new order before accepting it.

This version applies to an order only if it is made available to you before the order and you expressly accept it through a recorded account action or a written order referring to this version which we accept. The issue date alone does not make it effective for an existing account or transaction. Account creation, a privacy notice, an analytics interaction and acceptance of another version do not by themselves establish acceptance of this version.

The contract consists of the accepted order, any expressly agreed written special terms, these Terms and the Code Support Policy supplied with them. In a conflict, mandatory law prevails, followed by the accepted special terms, the order particulars and these Terms. The Code Support Policy governs the evidence and review process but cannot reduce an express remedy in these Terms. General marketing copy does not override the contract. A support acknowledgement alone does not amend it.

The English text is the reference text for this version. Any language version expressly incorporated into an order must identify the same version. Mandatory language and consumer-protection rules prevail. We retain a copy of the version applicable to each recorded acceptance and provide it on request. Later website edits do not rewrite an earlier contract.

Provide accurate account and business information and keep your login credentials confidential. Only authorised people may order through your account. Notify us promptly if you suspect unauthorised access. We may request proportionate information to confirm authority, payment ownership or a material fraud concern; do not send passwords, private keys or unrelated personal records.

You remain responsible for instructions given by your authorised users. We do not treat every event recorded against an account as conclusive evidence that you authorised it. Disputed activity is assessed using the available facts. Restrictions must not prevent access to a reasonable support or dispute channel.

Check the product region, denomination, currency and quantity before submitting an order. A Code must match the region of the PlayStation account on which it will be redeemed. Denomination currency and sale price currency may differ; the order must identify each. A Code is not made compatible with another region by currency conversion or a change in the buyer's location.

Your right to resell a purchased Code is subject to the lawful supply and territory/channel restrictions applicable to that Code and communicated before acceptance. Buying from us does not appoint you as our agent or grant Sony or PlayStation partner, distributor, trademark or representative status. Do not market Codes in a way that misrepresents their origin, region, denomination or your authority. These Terms do not authorise bypassing platform rules or restrictions.

The price shown in your authenticated account for the selected product and account discount is the working quote at the time shown. A published discount tier does not reserve inventory or fix a future price. The amount, currency, applicable taxes and any Company-imposed charges must be disclosed before you accept the order. Payment-network or provider charges are governed by the payment information presented before you send funds; we do not add an undisclosed Company fee afterwards.

Submitting a request is your offer to buy. We accept a Code order when the account records it as accepted or completed and the relevant Codes are allocated, or when we issue an express written acceptance identifying the order. An automated receipt, pending record, payment invoice or balance top-up alone is not acceptance of a Code order. A completed debit and allocation cannot be disclaimed merely because a separate email has not been sent.

If we cannot fulfil a request before acceptance, we will not retain its purchase amount as payment for supplied Codes. Any reserved or debited account amount must be released or restored as appropriate. An obvious pricing or catalog error must be raised promptly; after acceptance we will not unilaterally substitute another product or price without your agreement or a right provided by law.

The Company is the contractual payment recipient. CosmoPAY processes payment; it is not the seller of the Codes under this contract. Use only the current invoice issued for your account. Check the asset, network, destination, amount, expiry and reference before sending funds. Supported payment options can include USDT/USDC on supported networks and other cryptocurrencies shown on the invoice. No static asset list overrides a specific invoice.

A blockchain transfer is not, on its own, proof that the correct invoice has been reconciled or the account credited. Credit follows verification of the matching payment. Notify support of a late, short, excess, duplicate or unmatched payment with the invoice reference and minimum necessary transaction evidence. We will reconcile it against our and the processor's records. Wrong-network or wrong-destination transfers may be irrecoverable; no recovery promise is made. We remain responsible for our own erroneous payment instructions and mandatory obligations.

The account balance records funds credited for purchases from the Company. It is not an interest-bearing bank deposit, a transferable payment account or a promise of deposit protection. You may not sell or transfer an account balance to another customer without an express arrangement lawfully supported by the Company.

Before funding, check the minimum and payment terms shown for the current account and invoice. Funding does not reserve Codes, lock a future price or guarantee uninterrupted supply. Failed or cancelled orders that have not been supplied must be reconciled, with an appropriate release or restoration of funds.

You may request return of a reconciled, unused funded balance through support, including on account closure. We may first verify the payment source, account authority, outstanding orders, disputes and legal restrictions. We will identify the amount accepted for return, any genuinely disputed amount and the proposed lawful return method. Only an amount genuinely in dispute or subject to a legal restriction may be withheld on that ground. There is no automatic forfeiture of the entire balance for inactivity or account suspension under these Terms.

The return is subject to reconciliation and a supported lawful payment route; it is not an on-demand withdrawal service. No fixed processing deadline is promised unless separately agreed or required by law. Any third-party network fee or conversion rate affecting the amount returned must be disclosed before the return is agreed. We will not redirect money to an unrelated third party without adequate verification. Promotional credits, if separately granted with clear conditions, are not treated as cash deposits; those conditions cannot reclassify money you actually paid.

Delivery takes place when the purchased Code is made available to your authenticated account or delivered by another expressly agreed method. We record the order and delivery event. Release is subject to confirmed payment, internal checks and successful allocation. References to digital or automated delivery describe the method, not an unconditional time guarantee.

Protect Codes from disclosure and distribute them only through appropriately controlled channels. Once a Code has been delivered, you control its subsequent handling, but delivery does not excuse a defect that existed before delivery or a security failure attributable to us. An access or reveal record is relevant evidence, not irrefutable proof of successful redemption or of who redeemed the Code.

Report an invalid, incomplete, already-redeemed, wrong-region or wrong-denomination delivery through support. The ordinary submission window is seven calendar days from delivery or availability in the account. Include the order reference, affected product, delivery time, account region, exact error and time of attempted redemption. Supply an affected Code only through the agreed private support channel, never in a public review or screenshot. We do not require your customer's password or unrelated identity documents.

Late notice does not automatically defeat a claim where we can verify that the problem existed before delivery, resulted from our system or allocation error, or where mandatory rights apply. We may request reasonably necessary further evidence. Supplier verification can be part of the investigation, but a supplier's refusal alone does not extinguish our own obligations to you.

Where a failure attributable to us or present before delivery is established, we will provide an appropriate lawful remedy: a conforming replacement, restoration of the affected purchase amount to the account, or refund as appropriate to the circumstances and your applicable rights. We will not force a restricted account credit where a refund is required by law or expressly agreed. An investigation does not guarantee that a defect will be established, a particular remedy or a fixed resolution time.

If the ordered and delivered region matches and the buyer or its customer selected the wrong region, no automatic exchange or refund arises under this contract. We will consider whether any lawful remedy is practically available. We may decline a claim supported by evidence of post-delivery redemption or exposure outside our control, giving the material reason so far as permitted without revealing security-sensitive or third-party information.

Contact support promptly to request cancellation before Code allocation and delivery. A payment invoice cancellation does not itself cancel an accepted Code order or erase a payment already received. Once a conforming Code has been delivered, a change of mind does not create a contractual right of return, subject to mandatory law and any expressly agreed exception. Nothing here excludes remedies for non-delivery, an established defect or our breach.

Each party must comply with the laws applicable to its own activities. We may refuse or suspend activity when reasonably necessary to address suspected fraud, unauthorised access, non-payment, a material breach or a legal restriction. Where lawful and compatible with the risk, we will state the reason and allow a reasonable opportunity to resolve a remediable breach. Urgent protective action may be taken first.

Either party may close the account by notice through the published support channel. Closure or suspension does not cancel accepted obligations, legitimate claims or our duty to reconcile unused funds. We may retain records required for accounting, dispute handling or other legal duties under the Privacy Policy. We will not describe suspension as a penalty entitling us to keep unrelated funds automatically.

PSN:B2B is an independent supplier. PlayStation, PSN and Sony names and marks belong to their respective owners. Their use to identify products does not imply sponsorship or authorisation. No Sony appointment or supplier status is granted by these Terms.

Each party must protect non-public commercial information received for the transaction, use it only for the relationship and disclose it only to people who need it and are under suitable obligations, or where law requires. Information lawfully public, independently developed or lawfully received without restriction is excluded. Required disclosure should be limited and notified where lawful.

We do not publish identifiable customer or partner records, private prices, payment details or signed contract scans without lawful authority and any required permission. A case study may be published only after factual verification, effective de-identification and the specific contractual/publication approvals required for that case. This clause is not a blanket consent to publish your business information. Public information about the Company is not confidential merely because it also appears in a contract.

Our Privacy Policy explains the actual processing of account, order, payment, support and technical data, including analytics. Acceptance of these Terms is not consent to optional analytics or marketing. We must separately meet any applicable consent, notice, legal-basis, provider and transfer requirements.

You must have a lawful basis for information you provide about another person and provide only what is necessary for the order or claim. Each party's actual role and applicable law govern its responsibilities; calling a party a processor in correspondence does not determine the legal role. Additional processing terms must be agreed where required.

The Company must supply Codes conforming to the accepted order and perform its express obligations with reasonable care and skill. We do not warrant future PlayStation service availability, platform decisions outside our control, your resale margin, future stock or a business result. These limits do not excuse a Code defect or misleading description for which we are responsible.

Subject to the exclusions below and to the extent permitted by law, neither party is liable to the other for indirect or consequential loss or lost anticipated profit. Each party's aggregate contractual liability arising from the affected business relationship is limited to the total purchase price paid or payable by the Buyer to the Company in the twelve months preceding the event giving rise to the claim.

That cap and exclusion do not limit fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, or liability that cannot lawfully be limited. Nor do they limit payment of sums properly due, return of reconciled unused funded balances, or the purchase-price component of an established refund or replacement obligation. Confidentiality, data-protection and intellectual-property liabilities remain subject to mandatory law and any expressly agreed separate terms. No unlimited general indemnity is imposed on the Buyer by these Terms.

Both parties must take reasonable steps to mitigate loss. A party cannot recover twice for the same loss. Any statutory reasonableness, fairness or mandatory consumer test continues to apply to these provisions.

Neither party is responsible for delay to the extent caused by an event genuinely beyond its reasonable control which it could not reasonably avoid or overcome. The affected party must notify the other when practicable, explain the affected obligations and take reasonable steps to reduce the impact. Ordinary lack of funds is not such an event. This clause does not permit indefinite retention of money for undelivered goods or eliminate existing refund and balance-reconciliation obligations.

Send an order complaint to [email protected] or https://psnb2b.org/support. For a formal legal notice, use [email protected] or the registered office in section 1, identifying the parties, relevant orders, material facts and requested resolution. Neither party is required to expose a Code publicly to pursue a complaint.

Hong Kong law governs this contract, without excluding mandatory protections that apply regardless of a contractual choice of law. The courts of Hong Kong have non-exclusive jurisdiction. This does not prevent proceedings in another competent court where mandatory law permits or requires them, nor a request for urgent protective relief. No mandatory private arbitration or waiver of mandatory consumer rights is created by these Terms.

Operational notices may be sent to the verified account email. Material changes to these Terms apply prospectively after the revised version is provided and accepted where necessary; a website posting alone does not retrospectively change an accepted order. We will maintain an accessible record of the version used for the relevant transaction.

Neither party may transfer contractual obligations in a way that prejudices the other's rights without the required consent or legal basis. A later change in website operator does not by itself replace the seller of an earlier order. If a provision is unenforceable, the remaining provisions continue to the extent lawful; it is not replaced by a broader exclusion of mandatory rights. Delay in enforcing a right is not a permanent waiver.

Seller: CLOUDWAY DIGITAL TRADING LIMITED. Website: https://psnb2b.org/. Document reference: CW-PSNB2B-TERMS-20260917. Support: [email protected]. Corporate/legal correspondence: [email protected]. The actual date of acceptance and accepted version belong in the account or written-order record; they must not be inferred from the preparation date printed above.